Site Information

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  • Free Shipping on orders over $150
Zuii Hotline +617 5596 2319

Shipping & Returns

SHIPPING RATES & TIMES
We make every effort to dispatch online orders within 24hrs. Orders placed on weekends and public holidays are processed the following business day.

USA CUSTOMER?
The www.zuiiorganic.us website services your country.

If you are located elsewhere, please use our Australian Head Office website and your order will be shipped direct to you.

DELIVERY TIMES
Please note delivery times are based on orders placed Monday- Fridays.

LocationSamplesParcel
Australia Metro 3-7 business days 1-2 business days
Australia Regional 3-7 business days 2-4 business days
International 10-15 business days 10-15 business days

Note - delivery times are approximates and may be subject to change. Delivery times are based on orders placed between Monday and Fridays. For more information regarding shipping please contact our friendly customer service team on info@zuiiorganic.com or phone 07 5596 2319 between 8am - 4pm Monday - Friday AEST.

TRACKING Tracking will be provided to you (if purchased) via email once the order has been dispatched.

SHIPPING RATES

LocationStandard (for samples)Parcel
Australia Metro $2.95 Australia Post $13.50 Startrack or Australia Post
Australia Regional $2.95 Australia Post $13.50 Startrack or Australia Post
International $7.95 $14.95- $24.95 Australia Post

Standard local & international shipping is FREE if you spend over $150.
This website services Australian & some international countries.

Returns

Here at Zuii we want you to be completely satisfied with your purchase. In the unlikely event one of our products does not meet your expectations & requirements, you may return the product, provided it is in its original condition and unused for a refund/ credit of the purchase price within 14 days from the date of purchase. Please email us at info@zuiiorganic.com and include your invoice number and we will send you instructions on how to return the item.

Please note:
It can take up to 10 working days from the time your return is received to process your refund. Only products purchased online from the Zuii Organic Australia website will be accepted for return. If you have purchased a Zuii product from another online store or retailer, please contact them directly as they will have their own return policy

Choosing the right product:
Zuii Organic want to make choosing the right shade or product as simple as possible. Feel free to send us a COLOUR MATCH request and we will have one of our colour technicians be in contact with you. Alternatively we suggest ordering some samples from our online store so that you can be 100% sure before ordering full size. Samples contain just enough product to test colour and wear and are not designed for regular use.